At RicheMart, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help with easy returns and refunds.
✅ Eligibility for Return
You may request a return if:
- The item is unused and Unopened Sealed
- It is returned within 7 days of delivery
- Original packaging, tags, and invoice are intact
🚫 Items not eligible for return:
- Used, damaged, opened sealed or washed products
- Custom or personalized items
- Items marked as Final Sale
💸 Refund Process
Once we receive and inspect your returned item:
- We will notify you via email/message
- If approved, a refund will be initiated within 5–7 business days
- Refund will be credited to your original payment method
🔄 Exchange Policy
- Exchanges allowed for size or defective product only
- Subject to stock availability
- Initiate exchange within 7 days
📦 How to Request a Return/Exchange
- Email us at contact.richemart@gmail.com with your order ID and reason
- We’ll guide you with return shipping instructions
- Ship the product to our return address
🚚 Return Shipping
- Customer is responsible for return shipping costs (unless product is defective or wrong item received)
- Use a trackable shipping service for your safety
📞 Contact Us for Help
Need assistance? We’re just a message away!
📧 Email: contact.richemart@gmail.com
📱 Phone: +91 9106155437